Account Servicing Responds to service requests and proactively identified service needs. Manages new and existing insurance customer activities including policy check in, renewals, cancellations, endorsements, and initial claim activity. Performs data entry, processing, and risk analysis at an advanced level. Ensures accuracy and compliance with all rules and regulations.

Overview Be part of the Modeling and Analytics team that oversees the management, design, and execution of First Citizens' Model Development, CECL Reserve, Credit Risk stress testing process, economic scenario design, and other analytics tasks. Responsible for supporting the development and management of credit risk models for the consumer, business and commercial banking

Operations Support Addresses operational client service questions and inquiries. Researches, resolves, and communicates updates to the appropriate parties. Assists with time sensitive operational projects and deadlines. Ensures all unsolicited client trading requests are executed correctly and in a timely manner. Account Servicing Creates, maintains, and updates client ac

Team Leadership Mentors and trains team members. Utilizes expertise to provide guidance, feedback, and direction on complex matters. Assists in the communication of performance results and expected behaviors for success. Project Management Leads specialized technical projects to include development of time estimates, determining scope, and addressing potential impacts. Bu

Sales Accomplishes mortgage loan production goals by initiating sales calls, conducting presentations, participating in networking activities, and other sales techniques. Utilizes referral sources to create sales opportunities, solidifying relationships with bank partners and enhancing the referral process for all involved parties. Loan Processing Interviews applicants to

Service & Support Uncovers sales opportunities through analysis, reporting, and daily support operations. Works directly with individuals to address issues and respond to inquiries. Determines target needs and provides resolution. May serve as the main point of contact for clients throughout sales process, and assists in calls or presentations intended to solicit business

Legal Support Provides support to HR Governance management and associates in order to minimize legal risks and losses. Consults with both internal and external counsel on the resolution of legal matters. Business Support Performs a range of tasks and consulting with HR. Effectively consults and communicates instructions on the handling of specific transactions or other se

Risk Management Leads the planning, execution, and ongoing review of Enterprise and Operational Risk Management programs. Oversees all associates and processes within the programs. Directs monitoring activities for the identification and management of risk, including oversight of Bank operations, technology, information security processes, fraud and loss prevention, third

Development Develop programs in .Net, SSIS/SSAS/SSRS, Python, scripting language (or Java) Data Analysis Sources, compiles, and interprets data. Performs analysis for accuracy and efficiencies, effectively communicates analysis output. System Testing Thoroughly tests systems to ensure proper installation of new software, system changes, and overall efficiency. Evaluates a

Overview Responsible for the architecture, administration, and maintenance of the Splunk Enterprise and Splunk Enterprise Security platforms. Handle requests from partner IT teams for implementation and changes as required. Partner closely with partner teams for data onboarding, alerting, and knowledge object creation. Be the primary point of contact for incidents regardi

Responsible for supporting regulatory exams in coordination with Regulatory Relations and IT Stakeholders Manage and oversee all aspects of regulatory exams, reviews and continuous monitoring activities, ensuring complex internal information from multiple business partners flows effectively and efficiently, while coordinating timely with Regulatory Relations Prepares mate

Architect, develop, and maintain full stack on premises and cloud web applications. Provide leadership, technical guidance, and best practices to the solution design process and to other team members. Strong Knowledge of technologies to build strategic pattern and components for reusability by following SOLID principles. Ability to drive change through collaboration, infl

Sales Program Development Designs and develops general bank sales training programs to create focus and that result in behavior change. Build programs that prepare associates to be productive, competent and confident in order to sustain consistent, high quality client experiences. Works with appropriate business partners to identify and create broad based development solu

DESKTOP COMPUTER OPERATING SYSTEMS Manage the design, build, test and deployment of desktop operating system standards utilizing desktop management tools, scripting tools and centralized directory policies to expand, reduce and control access. Maintains knowledge on new releases and continuously plans for onboarding them in the enterprise. MULTI TIER AND CLOUD INFRASTRUCT

Review Responsible for principal approval review for securities and insurance transactions, exception reports, flagged transactions, and client accounts. Ensures all required information and documentation is present for principal approval requirements. Investigation Researches any discrepancies in client provided information and documentation. Investigates and takes corre